DELIVERY

All orders received online are processed and, depending on stock availability, are dispatched as promptly as possible and normally delivered next working day, we cannot be held responsible for any delays once Royal Mail has your order.


Where any products have a longer delivery time, we will contact you by email to confirm the approximate date of dispatch.

Delivery times stated are subject to order approval. 

 

In stock orders placed before 3pm will be dispatched the same day between Monday to Friday (excluding bank holidays). Orders placed after 3pm on Friday will be dispatched the following Monday (excluding bank holidays).

If the item you order needs to be ordered/made to your specification, delivery is approximately 4-6 weeks, you will be contacted by email to confirm the approximate date of dispatch.

 

Deliveries are made by Royal Mail using a signed for service complete with tracking information. Once your order has been dispatched, you will receive a notification including relevant tracking details.

 

We use the following delivery services:​​​
 

  1. Special Delivery - Dispatched using Royal Mail Special Delivery Guaranteed Next Working Day by 1pm - FREE
     

  2. Click and Collect - We will contact you by email to let you know that your order is ready. Collect in store is free of charge.
                                    Please note when collecting from the store you must show the order confirmation email & ID

RETURNS POLICY

This refund policy only applies to products sold via the website, for our stores policy's please contact the store directly.

You may return or exchange item(s) (subject to exceptions as detailed below) if they are not to your satisfaction within 14 days of purchase and we will refund you the item purchase price, or send you an alternative item upon agreement.

To exercise your right to a refund or exchange you must notify us you wish to return the item(s) within 14 days of you receiving the items(s), you then have another 14 days to return the item(s) to us.

You have a duty to take reasonable care of the item(s) until you return them. The returned item(s) must be in their original condition, undamaged, unused, and in the original packaging with all labels & tags. The original packaging must be undamaged and unmarked. You must also return the sales receipt for the relevant product when returning the product to us.

Returns can be made in store or by post to N.Cumberlidge, 44 High Street, Prestatyn, Denbighshire, LL19 9BB. Please ensure the item(s) are securely packaged and are sent back to us using a trusted delivery service. We recommend that you send your return via a Royal Mail tracked & signed for service. We also recommended to obtain proof of posting and keep it safe. The cost of postage for returns shall be borne by the customer unless the item is incorrect or faulty.

We do not accept the following which are excluded from this returns policy:

  • Products that are damaged (in any way) or used;

  • Products that are returned without original package and/or original packaging is damaged;

  • Products that are made to order, made to measure, custom made, bespoke or personalized; or

  • Products that, for reasons of health and/or hygiene - we are unable to accept the return earrings.

Once the returned item(s) are received by us, we will refund the cost of the item(s) within 7 days of return.